» Guide

Guide

Guide

Step-by-step
 
If you are having problems ordering online then this is the place to be:
1. Register online by clicking on 'register' in the authentication box on the right hand side of the page.
 
2. Find the lollies you would like to order either under categories on the left hand side of the page or by searching by name for a favourite type of lolly, eg. snakes, in the search box at the top left of the page.
 
3.  To add something to your cart select the quantity you would like from the drop down box below the item and then clicking the orange 'buy now' button.
 
4.  Once you have finished adding items to your cart you can click on 'view cart' to review your purchases or 'checkout' to confirm your order.
 
5.  Once you have clicked 'checkout' you can select to have either regular post or express post, both of which will be quoted to you by the figure in brackets.  If you are going to organise your own freight, which you are welcome to do, or pick up from our factory outlet in Carrum Downs, Melbourne, this is the time to indicate this.
 
6.  On the same page there is a 'payment method' section.  Under this area you can select paypal, direct deposit (if you are going to do an EFT) or Credit Card (Visa or Mastercard).
 
7.  Once you have finished selecting your options click continue, where you will see a final invoice, including freight, and for those using a Credit Card a section to complete payment.  Once finished click the orange button 'submit order' to finalise your order. 
 
8.  Please note that all goods will only be despatched once payment is received.  If payment is received before 1pm on a business day it will despatch on the same day, otherwise it will be dispatched on the next business day.
 

9.   If you get stuck or don’t understand something please call 1300 899 000 for assistance.

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