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When will my order be dispatched?
If you pay for your order prior to 1pm it will be dispatched the same business day.
How long will it take to receive my order?
Using this freight calculator you can work out not only the cost of delivery but the expected time frame. Simply enter your postcode and the expected weight of your parcel and the calculator will do the rest. Please bear in mind that the Australia Post figures included are estimates, Australia Post will not treat a parcel as lost and agree to let us resend it until a minimum of 10 business days after the expected delivery date. If this is likely to be an issue for you we recommend getting the parcel sent to a commercial address and using Star Track.
I run my business from home, does this count as a commercial address for Star Track delivery?
Star Track zones are based off the government zoning, if it is zoned as residential it can’t be used for Star Track under our agreement with them. If you need to use Star Track due to time constraints or because it is cheaper we recommend getting the parcel sent to a friend or family member who works at a commercial address.
I have received deliveries from Star Track before.
While Star Track do deliver to residential addresses our contract with them does not cover these type of deliveries.
I received half my order via Australia Post, where is the rest?
Sometimes parcels are separated while on route which causes them to be delivered on different days. Normally the rest of your order will be delivered the next business day.
Why does my freight seems expensive compared to other online orders I have placed?
All freight expenses are calculated by weight, while we offer a terrific rate on freight the reality is that most orders of lollies are far heavier than almost anything ordered online resulting in a higher freight cost.
Can I pick my order up to save money on freight?
You certainly can. Our address is 10 Sonia St Carrum Downs VIC 3201, we are open for collections from 9am to 5pm Monday to Friday.
Does there need to be someone home to receive my parcel?
Australia Post will leave your parcel if they believe there is somewhere safe to leave it. To assist them with this please include any special instructions in the customer comments section of the checkout page.
I want to organise my own courier, is this possible?
Collections are available 1 business day after the order was placed unless otherwise approved. Our address is 10 Sonia St Carrum Downs VIC 3201, we are open for collections from 9am to 5pm Monday to Friday.
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